tag:qrxf5mzbrsxw.statuspage.io,2005:/historyDuo Status - Incident History2024-03-28T17:18:47-04:00Duotag:qrxf5mzbrsxw.statuspage.io,2005:Incident/203880082024-03-28T17:18:47-04:002024-03-28T17:18:47-04:00Blocked authentications with certificate-based Trusted Endpoints<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>17:18</var> EDT</small><br><strong>Resolved</strong> - We have resolved the issue causing blocked authentications in certificate-based Trusted Endpoint configurations. All services continue to be functional.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>14:29</var> EDT</small><br><strong>Monitoring</strong> - We have rolled back changes that caused blocked authentications in certificate-based Trusted Endpoint configurations. We will continue to monitor this issue to ensure its full resolution.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>10:10</var> EDT</small><br><strong>Identified</strong> - We have identified the issue causing blocked authentications in certificate-based Trusted Endpoint configurations and are rolling back changes to remediate.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>09:14</var> EDT</small><br><strong>Investigating</strong> - We are investigating an issue causing blocked authentications in certificate-based Trusted Endpoint configurations.</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/203609572024-03-26T10:26:35-04:002024-03-26T10:26:35-04:00US SMS Delivery Issues<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>10:26</var> EDT</small><br><strong>Resolved</strong> - The issue with US based SMS authentications is resolved. All services are now functional</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>09:06</var> EDT</small><br><strong>Monitoring</strong> - A fix for the US based SMS authentication issues has been implemented. We are currently monitoring the results.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>08:50</var> EDT</small><br><strong>Identified</strong> - We have identified an issue with message delivery for US based SMS authentications and are currently working on a fix.</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/203585902024-03-26T04:30:02-04:002024-03-26T04:30:02-04:00Phone service maintenance<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>04:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>03:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>03:26</var> EDT</small><br><strong>Scheduled</strong> - Please be informed that our phone system will undergo scheduled maintenance during the following time window: 26th of March 2024, 03:30 - 04:30 Eastern Time. <br /><br />During this period, our support phone line will be inaccessible.<br />Should you require assistance you can still contact us via email at support@duosecurity.com<br /><br />We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our services.<br /><br />Thank you for your patience and continued support.</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/203462832024-03-26T03:00:02-04:002024-03-26T03:00:03-04:00Support phone service schedule maintenance<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>21:01</var> EDT</small><br><strong>Scheduled</strong> - Please be informed that our phone system will undergo scheduled maintenance during the following time window: 26th of March 2024, 02:00 - 03:00 Eastern Time. <br /><br />During this period, our support phone line will be inaccessible.<br />Should you require assistance you can still contact us via email at support@duosecurity.com<br /><br />We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our services.<br /><br />Thank you for your patience and continued support.</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/203244392024-03-23T02:00:56-04:002024-03-23T02:00:56-04:00Support phone service<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>22:01</var> EDT</small><br><strong>Scheduled</strong> - Please be informed that our phone system will undergo scheduled maintenance during the following time window: 23rd of March 2024, 01:00 - 02:00 Eastern Time. <br /><br />During this period, our support phone line will be inaccessible.<br />Should you require assistance you can still contact us via email at support@duosecurity.com<br /><br />We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our services.<br /><br />Thank you for your patience and continued support.</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/202456972024-03-14T14:37:34-04:002024-03-14T14:37:34-04:00Trial Account Sign Up Issues<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>14:37</var> EDT</small><br><strong>Resolved</strong> - We have resolved the issue that was preventing customers from being able to sign up for a Duo Trial. All new trials can now be created successfully.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>13:59</var> EDT</small><br><strong>Monitoring</strong> - We have identified the issue that was preventing customers from being able to sign up for a Duo Trial.<br />All new trials are able to be created successfully. We will continue to monitor this issue to ensure its full resolution.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>13:35</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue preventing customers from signing up for Duo trial accounts. <br />Current attempts to create a trial account result in an error that states "We're sorry, but there was an error creating your account. Please contact support@duo.com"<br /><br />Please check back here or subscribe to our status page for any updates.</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/201657592024-03-05T07:52:16-05:002024-03-05T07:52:16-05:00Data inconsistency on Admin panel<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>07:52</var> EST</small><br><strong>Resolved</strong> - The issue with our database that have affected consistency of data displayed on admin panel for DUO72 admin users has been now resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>07:15</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>07:00</var> EST</small><br><strong>Update</strong> - team has identified the issue and is working towards a resolution</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>06:59</var> EST</small><br><strong>Identified</strong> - our team has identified an issue with our database that might affect consistency of data displayed on admin panel for DUO72 admin users</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/200463382024-02-22T15:56:15-05:002024-02-22T15:56:15-05:00Duo US deployments degraded service with telephony VoIP and SMS<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>15:56</var> EST</small><br><strong>Resolved</strong> - After continually monitoring the US carrier outages causing degraded performance in telephony authentication (SMS, Phone calls), we can confirm that all authentications have returned to normal levels.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>08:37</var> EST</small><br><strong>Update</strong> - We are continuing to monitor the US carrier outages causing degraded performance in telephony authentication (SMS, Phone calls).<br /><br />As a workaround, please leverage one of our other support MFA methods including Push, Hardware Tokens, and Security Keys. If you need to activate a user for Push, you can do so via email following the steps in this Knowledge Base article: https://help.duo.com/s/article/2170</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>07:52</var> EST</small><br><strong>Update</strong> - We are seeing a gradual improvement in success rate as the Telephony providers are continuing to work on the issue. We will be monitoring the situation and keep you updated<br /><br />Please check back here or subscribe here for further updates.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>07:20</var> EST</small><br><strong>Update</strong> - We are seeing a gradual improvement in success rate as the Telephony providers are continuing to work on the issue. We will be monitoring the situation and keep you updated<br /><br />Please check back here or subscribe here for further updates.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>06:51</var> EST</small><br><strong>Monitoring</strong> - We are seeing a gradual improvement in success rate as the Telephony providers are continuing to work on the issue. We will be monitoring the situation and keep you updated<br /><br />Please check back here or subscribe here for further updates.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>06:08</var> EST</small><br><strong>Update</strong> - The VoIP and SMS services are still degraded and our telephony providers are still working on a solution for the issue.<br /><br />Please check back here or subscribe to updates for any changes.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>05:38</var> EST</small><br><strong>Update</strong> - The VoIP and SMS services are still degraded and our telephony providers are still working on a solution for the issue.<br /><br />Please check back here or subscribe to updates for any changes.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>05:06</var> EST</small><br><strong>Identified</strong> - Our Engineering Team has identified the cause of the degraded VoIP and SMS service being an issue with the US telephony providers on our US deployments and are actively working to restore service. <br /> <br />Please check back here or subscribe to updates for any changes.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>04:52</var> EST</small><br><strong>Investigating</strong> - We currently have a degraded state for VOIP and SMS delivery for US phone numbers, please prefer any other factor to authenticate. We have escalated with our providers<br /><br />Please check back here or subscribe to updates for any changes.</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/199988222024-02-16T07:33:49-05:002024-02-16T07:33:49-05:00All Deployments: US phone call authentication failure<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>07:33</var> EST</small><br><strong>Resolved</strong> - The service provider has fully resolved the issue regarding Phone Call Delivery and all our services are now fully functional.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>06:14</var> EST</small><br><strong>Monitoring</strong> - After identifying the issue is related to a service provider. We will continue to monitor the issue with phone call authentication in the US and will post any updates when the incident is considered fully resolved.<br /><br />Please check back here or subscribe here for further updates.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>05:25</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue causing phone call authentications to fail in the US on all our deployments and are working to correct the issue as soon as possible. <br /><br />Please check back here or subscribe to updates for any changes.</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/199237702024-02-06T13:47:22-05:002024-02-06T13:47:22-05:00Duo Support Portal page and help.duo.com - Certificate Expiration<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>13:47</var> EST</small><br><strong>Resolved</strong> - The issue causing certificate expiration messages when attempting to access the Duo Support Ticket Portal and help.duo.com pages has been fully resolved.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>13:38</var> EST</small><br><strong>Monitoring</strong> - We are monitoring the fix deployed to ensure secure and correct access to the Duo Support Ticket Portal and help.duo.com pages.<br /><br />Please make sure to check back here for further updates.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>13:20</var> EST</small><br><strong>Identified</strong> - We have identified the issue causing certificate expiration warnings on our Duo Support Ticket Portal and help.duo.com pages and are working to deploy an updated certificate later today.<br /><br />Please make sure to check back here for further updates.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>12:50</var> EST</small><br><strong>Investigating</strong> - We are investigating reports of certificate expiration warnings on our Duo support portal web page and help.duo.com. We are actively investigating this issue and have placed a valid certificate to ensure connecting to these pages is secure.</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/198810882024-02-01T16:00:21-05:002024-02-01T13:07:31-05:00Multiple Deployments: Scheduled Maintenance<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>16:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>12:55</var> EST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>21:47</var> EST</small><br><strong>Scheduled</strong> - We are scheduling a critical maintenance on the 1st of Feburary 2024 on the DUO1, DUO2, DUO9, DUO15, DUO22, DUO41, DUO59, DUO60, and DUO65 Deployments, between 15:00 UTC to approximately 21:00 UTC.<br /><br />During the deployment you may see an error when opening the Account selector at the top right of the Duo Admin Panel. <br />If you see the error you can still type in the search field to locate the accounts or type __ (two underscores _ ) in the field to see the full list of accounts. <br /><br />Once the deployment is completed the error message will go away and you can search in the account selector again. <br /><br />During this time, we expect no impact to authentication when users attempt to log in or issues elsewhere in the Duo Admin Panel. <br /><br />We will mark the scheduled maintenance as resolved upon completion of the work.</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/198765342024-01-31T09:00:00-05:002024-02-09T09:36:56-05:00Increased Latency for customers on certain deployments from 9:00-9:40AM EST<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>09:00</var> EST</small><br><strong>Resolved</strong> - We experienced an issue causing increased latency to our customers on certain deployments in the US-West-2 region. This could have caused delayed/timed out authentications and failover to Password authentication instead of Passwordless.<br /><br />The issue resolved after 40 minutes and everything has returned to normal.</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/197153422024-01-12T18:00:00-05:002024-01-15T14:21:46-05:00Temporary Outage on DUO22 Deployment<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>18:00</var> EST</small><br><strong>Resolved</strong> - On Friday January 12th between 6:04 and 6:10 EST we experienced a temporary outage for our Core Authentication Service that was caused by a partial network disruption.</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/194495402023-12-15T11:49:59-05:002023-12-15T11:49:59-05:00Phone Call Authentication Delivery Failures<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>11:49</var> EST</small><br><strong>Resolved</strong> - The issue regarding Phone Call Authentication issues on our deployments is fully resolved and all services are now fully functional.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>11:32</var> EST</small><br><strong>Monitoring</strong> - Phone call authentication failures have subsided after a workaround was applied on Duo's end. We are actively monitoring telephony authentications for any recurrence.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>10:28</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue impacting phone call authentication delivery from one of our providers across all regions. A failover strategy to an alternate provider is currently in work.</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/194393232023-12-14T16:54:34-05:002023-12-14T16:54:34-05:00Intermittent User Authentication and Admin Panel Access Issues<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>16:54</var> EST</small><br><strong>Resolved</strong> - Following a monitoring period, we have concluded that the issues impacting user authentications and Admin Panel logins are now resolved.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>13:46</var> EST</small><br><strong>Monitoring</strong> - At this time user authentications and Admin Panel logins should no longer be impacted. We are currently monitoring the affected deployments for recurring issues and reviewing information to determine the root cause.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>12:52</var> EST</small><br><strong>Update</strong> - We are continuing to investigate an issue causing intermittent user authentication and Admin Panel login failures for some customers and are working to correct the issue as soon as possible.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>11:44</var> EST</small><br><strong>Update</strong> - We are continuing to investigate an issue affecting user authentication and Admin Panel logins on multiple deployments and are working to correct the issue as soon as possible.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>10:43</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting user authentication and Admin Panel logins on multiple deployments and are working to correct the issue as soon as possible. <br /><br />Please check back here or subscribe to updates for any changes.</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/194375962023-12-14T08:33:53-05:002023-12-14T08:33:53-05:00SMS Delivery in Brazil<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>08:33</var> EST</small><br><strong>Resolved</strong> - The issue regarding SMS delivery in Brazil is fully resolved and all services are now fully functional.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>07:47</var> EST</small><br><strong>Monitoring</strong> - We have identified and remediated the issue with our carrier. We are continuing to monitor and will provide any updates as needed.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>07:08</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing a carrier-level issue with our telephony provider that is affecting SMS delivery in Brazil. Please check back here for any updates.</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/193714842023-12-13T13:35:49-05:002023-12-13T13:35:49-05:00Multiple Deployments: Issues with Activity log being retrieved via Admin API<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>13:35</var> EST</small><br><strong>Resolved</strong> - Following a monitoring period, we have confirmed that the issue affecting Activity Log entries being retrieved via the Admin API has been resolved. <br /><br />We will be posting a root-cause analysis (RCA) to this incident as soon as it is available.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>16:16</var> EST</small><br><strong>Monitoring</strong> - We have finished rolling out a fix for this issue and are monitoring the results to ensure no recurrence of the issues.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>09:30</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>12:57</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>13:45</var> EST</small><br><strong>Update</strong> - We are currently working to rollout a fix to this Admin API log retrieval issue. Similar logs to those unable to be pulled from the Admin API are still available through the Duo Admin Panel under Reports -> Administrator Actions or via the /admin/v1/logs/administrator endpoint in the Admin API.<br /><br />Please check back here or subscribe for updates.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>20:33</var> EST</small><br><strong>Identified</strong> - We have identified the root cause retrieving Activity log via Admin API. We will update with more information once know more.<br /><br />Authentication logs, Administrator Logs and Telephony logs continue to be available and are not impacted. <br /><br />Please check back here or subscribe for updates.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:45</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue that is affecting Activity Log entry being retrieved via the Admin API. We'll provide more updates as soon as we have more information. Authentication is unaffected at this time.</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/193610632023-12-06T21:07:48-05:002023-12-07T19:15:51-05:00Authentication issues on DUO61<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>21:07</var> EST</small><br><strong>Resolved</strong> - Following a monitoring period, we have confirmed that the authentication issues impacting DUO61 are now fully resolved.<br />We will be posting a root-cause analysis (RCA) to this incident as soon as it is available.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>20:30</var> EST</small><br><strong>Monitoring</strong> - We have applied a fix and are starting to see a recovery for the authentication issues on DUO61. <br /><br />We are continuing to monitor for full service recovery.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>19:55</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting authentication and Admin Panel logins on DUO61 and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/193206762023-12-05T08:26:58-05:002023-12-05T14:23:52-05:00Authentication issues on the Duo57 deployment<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>08:26</var> EST</small><br><strong>Resolved</strong> - The issue regarding authentication failures on our deployment Duo57 is fully resolved and all services are now fully functional.<br /><br />We will be posting a root-cause analysis (RCA) here once our engineering team has finished its thorough investigation of the issue.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>17:17</var> EST</small><br><strong>Monitoring</strong> - We have confirmed that services are functional and were not impacted during the reported issues. Customers who previously had issues are seeing successful authentication as well. Based on the nature of the reports, we believe this issue is isolated to certain ISP routes. We are continuing to monitor and will provide any updates as needed</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>16:17</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue causing authentication failures on the Duo57 deployment. We will provide further updates shortly.</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/193056882023-12-04T01:19:10-05:002023-12-05T00:14:11-05:00Intermittent authentication failure on DUO1<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>01:19</var> EST</small><br><strong>Resolved</strong> - We have confirmed that authentication services are back to fully operational on DUO1, and this issue is resolved.<br />We will be posting a root-cause analysis (RCA) here once our engineering team has finished its thorough investigation of the issue.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>23:35</var> EST</small><br><strong>Monitoring</strong> - We have identified and remediated an issue intermittently affecting authentications on DUO01 deployment.<br />We are continuing to see a recovery for the authentication failures on DUO01 and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>23:34</var> EST</small><br><strong>Investigating</strong> - We have identified and remediated an issue intermittently affecting authentications on DUO1 deployment.<br />We are continuing to see a recovery for the authentication failures on DUO1 and we are monitoring the results.</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/190741462023-11-09T10:15:50-05:002023-11-14T17:25:08-05:00Duo SSO performance degradation on certain deployments<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>10:15</var> EST</small><br><strong>Resolved</strong> - Starting at about 09:05 ET, we experienced service degradation causing some Duo SSO logins to take an excessive amount of time or completely time out. A fix was implemented for authentication performance degradation at 09:15 ET and we have examined all login issues were resolved by 09:26 ET.<br /><br />We will provide a Root Cause Analysis (RCA) as soon as it is available.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>09:48</var> EST</small><br><strong>Monitoring</strong> - Starting at about 09:05 ET, we experienced service degradation causing some Duo SSO logins to take an excessive amount of time or completely time out. A fix has been implemented for authentication performance degradation at 09:15 ET. We are monitoring the results of the fix at this time.<br /><br />Please check back here or subscribe to updates for any changes.</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/190504042023-11-08T03:09:06-05:002023-11-08T03:09:06-05:00All Deployments: Telephony services for carrier Optus in Australia impacted<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>03:09</var> EST</small><br><strong>Resolved</strong> - The issue impacting SMS and Phone Callback services on the Optus network in Australia has been resolved and we are now seeing increased levels of successful delivery.<br />All services are operational at this time.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>16:59</var> EST</small><br><strong>Monitoring</strong> - We are monitoring an active issue that is currently impacting customers who use the carrier Optus in Australia. SMS and Phone Callback services may be impacted for customers using that carrier. Duo Push, Duo Mobile Passcodes, and all other MFA methods are unaffected. <br /><br />Please follow Optus's status page for more details on the nature of the issue as they work to correct this as soon as possible: https://www.optus.com.au/living-network/service-status</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/190049832023-11-02T17:00:00-04:002023-11-02T19:24:14-04:00All Deployments: Passwordless fallback to MFA during a brief issue<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Resolved</strong> - Between 5:06pm ET - 5:13pm ET, there was a brief issue that impacted Passwordless functionality for some users. During this issue, Duo's services fell back to standard MFA, so all users were prompted for traditional MFA successfully. We have fixed this issue and all Passwordless functionality is performing as expected. No other services were impacted at this time.</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/189462942023-10-27T13:54:32-04:002023-10-27T13:54:32-04:00Administrators unable to access "Settings" tab in the Admin Panel<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>13:54</var> EDT</small><br><strong>Resolved</strong> - The issue regarding the settings tab being inaccessible in the Admin Panel on our deployments is fully resolved and all services are now fully functional.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>13:06</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented to resolve the issue of not being able to access the Admin Panel settings page. We are continuing to monitor the results.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>11:04</var> EDT</small><br><strong>Identified</strong> - We have identified an issue with Administrators unable to access the "Settings" tab in the Admin Panel.</p>tag:qrxf5mzbrsxw.statuspage.io,2005:Incident/186992052023-10-06T00:12:34-04:002023-10-06T00:12:34-04:00All Deployments: User notification issues on Android Devices<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>00:12</var> EDT</small><br><strong>Resolved</strong> - Our vendor has confirmed that a fix has been implemented and we have observed that Push notification delivery has returned to typical levels on all affected deployments.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>19:36</var> EDT</small><br><strong>Monitoring</strong> - We have received an update from our vendor who have implemented a fix and affected devices will no longer see notification delivery issues as this fix rolls out over the next couple hours. <br /><br />If you continuing to experience issues, you can open the Duo Mobile application to trigger the approve/deny authentication workflow as a temporary workaround.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>16:18</var> EDT</small><br><strong>Update</strong> - We are continuing to work with our vendor to determine how to best mitigate the issue.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>15:27</var> EDT</small><br><strong>Update</strong> - At this time our engineering team is still investigating the root cause for the failed notification deliveries on Android devices and verifying which deployments are impacted.<br /><br />The issue has been partially identified at this time, and we are working with our vendor to determine how to best mitigate the issue. We are currently awaiting more details in order to begin working on a fix.<br /><br />If you are experiencing issues, you can open the Duo Mobile application to trigger the approve/deny authentication workflow as a temporary workaround.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>14:40</var> EDT</small><br><strong>Update</strong> - At this time our engineering team is still investigating the root cause for the failed notification deliveries on Android devices and verifying which deployments are impacted. <br /><br />We are currently conversing with our third party vendors. The outcome of this conversation and troubleshooting effort will produce an action plan for quickly resolving our issue. We’ll update again in 30 minutes or sooner if there is additional information to share.<br /><br />If you are experiencing issues, you can open the Duo Mobile application to trigger the approve/deny authentication workflow as a temporary workaround.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>13:09</var> EDT</small><br><strong>Update</strong> - At this time our Engineering team is still investigating the root cause for the failed notification deliveries on Android and looking at our deployments to see if there is an issue. If you are experiencing issues, you can open the Duo Mobile application to trigger the approve/deny authentication workflow as a temporary workaround.<br /><br />Please check back here or subscribe to updates for any changes.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>12:20</var> EDT</small><br><strong>Update</strong> - We are currently investigating the root cause for the failed notification deliveries on Android and looking at our deployments to see if there is an issue. If you are experiencing issues, you can open the Duo Mobile application to trigger the approve/deny authentication workflow as a temporary workaround.<br /><br />Please check back here or subscribe to updates for any changes.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>11:23</var> EDT</small><br><strong>Update</strong> - We are still investigating the root cause of push notifications not being delivering for users. During our investigation, we found the issue isolated to Android devices. If you are experiencing issues, you can open the Duo Mobile application to trigger the approve/deny authentication workflow as a temporary workaround.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>10:16</var> EDT</small><br><strong>Update</strong> - If you are experiencing trouble receiving pushes, please open Duo Mobile and you should be able to proceed with the authentication.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>10:08</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with users not getting Duo Push notification when completing MFA. This is affecting iOS and Android devices.<br /><br />Please check back here or subscribe to updates for any changes.</p>