Duo US deployments degraded service with telephony VoIP and SMS
Resolved
After continually monitoring the US carrier outages causing degraded performance in telephony authentication (SMS, Phone calls), we can confirm that all authentications have returned to normal levels.
Posted Feb 22, 2024 - 15:56 EST
Update
We are continuing to monitor the US carrier outages causing degraded performance in telephony authentication (SMS, Phone calls).
As a workaround, please leverage one of our other support MFA methods including Push, Hardware Tokens, and Security Keys. If you need to activate a user for Push, you can do so via email following the steps in this Knowledge Base article: https://help.duo.com/s/article/2170
Posted Feb 22, 2024 - 08:37 EST
Update
We are seeing a gradual improvement in success rate as the Telephony providers are continuing to work on the issue. We will be monitoring the situation and keep you updated
Please check back here or subscribe here for further updates.
Posted Feb 22, 2024 - 07:52 EST
Update
We are seeing a gradual improvement in success rate as the Telephony providers are continuing to work on the issue. We will be monitoring the situation and keep you updated
Please check back here or subscribe here for further updates.
Posted Feb 22, 2024 - 07:20 EST
Monitoring
We are seeing a gradual improvement in success rate as the Telephony providers are continuing to work on the issue. We will be monitoring the situation and keep you updated
Please check back here or subscribe here for further updates.
Posted Feb 22, 2024 - 06:51 EST
Update
The VoIP and SMS services are still degraded and our telephony providers are still working on a solution for the issue.
Please check back here or subscribe to updates for any changes.
Posted Feb 22, 2024 - 06:08 EST
Update
The VoIP and SMS services are still degraded and our telephony providers are still working on a solution for the issue.
Please check back here or subscribe to updates for any changes.
Posted Feb 22, 2024 - 05:38 EST
Identified
Our Engineering Team has identified the cause of the degraded VoIP and SMS service being an issue with the US telephony providers on our US deployments and are actively working to restore service.
Please check back here or subscribe to updates for any changes.
Posted Feb 22, 2024 - 05:06 EST
Investigating
We currently have a degraded state for VOIP and SMS delivery for US phone numbers, please prefer any other factor to authenticate. We have escalated with our providers
Please check back here or subscribe to updates for any changes.
Posted Feb 22, 2024 - 04:52 EST
This incident affected: DUO1 (Phone Call Delivery, SMS Message Delivery), DUO2 (Phone Call Delivery, SMS Message Delivery), DUO4 (Phone Call Delivery, SMS Message Delivery), DUO5 (Phone Call Delivery, SMS Message Delivery), DUO6 (Phone Call Delivery, SMS Message Delivery), DUO7 (Phone Call Delivery, SMS Message Delivery), DUO10 (Phone Call Delivery, SMS Message Delivery), DUO13 (Phone Call Delivery, SMS Message Delivery), DUO14 (Phone Call Delivery, SMS Message Delivery), DUO15 (Phone Call Delivery, SMS Message Delivery), DUO16 (Phone Call Delivery, SMS Message Delivery), DUO17 (Phone Call Delivery, SMS Message Delivery), DUO18 (Phone Call Delivery, SMS Message Delivery), DUO19 (Phone Call Delivery, SMS Message Delivery), DUO20 (Phone Call Delivery, SMS Message Delivery), DUO21 (Phone Call Delivery, SMS Message Delivery), DUO22 (Phone Call Delivery, SMS Message Delivery), DUO23 (Phone Call Delivery, SMS Message Delivery), DUO24 (Phone Call Delivery, SMS Message Delivery), DUO28 (Phone Call Delivery, SMS Message Delivery), DUO31 (Phone Call Delivery, SMS Message Delivery), DUO32 (Phone Call Delivery, SMS Message Delivery), DUO33 (Phone Call Delivery, SMS Message Delivery), DUO36 (Phone Call Delivery, SMS Message Delivery), DUO37 (Phone Call Delivery, SMS Message Delivery), DUO39 (Phone Call Delivery, SMS Message Delivery), DUO40 (Phone Call Delivery, SMS Message Delivery), DUO41 (Phone Call Delivery, SMS Message Delivery), DUO42 (Phone Call Delivery, SMS Message Delivery), DUO44 (Phone Call Delivery, SMS Message Delivery), DUO45 (Phone Call Delivery, SMS Message Delivery), DUO9 (Phone Call Delivery, SMS Message Delivery), DUO49 (Phone Call Delivery, SMS Message Delivery), DUO50 (Phone Call Delivery, SMS Message Delivery), DUO52 (Phone Call Delivery, SMS Message Delivery), DUO55 (Phone Call Delivery, SMS Message Delivery), DUO56 (Phone Call Delivery, SMS Message Delivery), DUO58 (Phone Call Delivery, SMS Message Delivery), DUO60 (Phone Call Delivery, SMS Message Delivery), DUO62 (Phone Call Delivery, SMS Message Delivery), DUO63 (Phone Call Delivery, SMS Message Delivery), DUO64 (Phone Call Delivery, SMS Message Delivery), DUO65 (Phone Call Delivery, SMS Message Delivery), DUO71 (Phone Call Delivery, SMS Message Delivery), DUO72 (Phone Call Delivery, SMS Message Delivery), DUO73 (Phone Call Delivery, SMS Message Delivery), and DUO35 (Phone Call Delivery, SMS Message Delivery).