Resolved
We are no longer seeing outage reports from the backend provider. All services are considered fully operational.
Posted May 13, 2025 - 16:31 EDT
Monitoring
We are seeing improvements in the outage reports of the backend provider and are monitoring phone callback authentication success rates for the area.
Please check back here or subscribe to updates for any changes.
Posted May 13, 2025 - 15:44 EDT
Identified
We have identified a backend provider issue causing degradation in India VOIP services causing MFA calls to intermittently fail and are waiting on a fix. As a workaround, please continue to leverage one of our other support MFA methods including Push, Hardware Tokens, and Security Keys. Please check back here or subscribe to updates for any changes.
Posted May 13, 2025 - 11:17 EDT
Update
We are continuing to investigate this issue.
Posted May 13, 2025 - 10:56 EDT
Investigating
We are currently investigating an issue causing degradation in India VOIP services resulting in MFA calls failing intermittently. As a workaround, please leverage one of our other support MFA methods including Push, Hardware Tokens, and Security Keys.
Please check back here or subscribe to updates for any changes.
Posted May 13, 2025 - 10:54 EDT
This incident affected: DUO1 (Phone Call Delivery), DUO2 (Phone Call Delivery), DUO3 (Phone Call Delivery), DUO4 (Phone Call Delivery), DUO5 (Phone Call Delivery), DUO6 (Phone Call Delivery), DUO7 (Phone Call Delivery), DUO8 (Phone Call Delivery), DUO47 (Phone Call Delivery), DUO10 (Phone Call Delivery), DUO11 (Phone Call Delivery), DUO12 (Phone Call Delivery), DUO13 (Phone Call Delivery), DUO14 (Phone Call Delivery), DUO15 (Phone Call Delivery), DUO16 (Phone Call Delivery), DUO17 (Phone Call Delivery), DUO18 (Phone Call Delivery), DUO19 (Phone Call Delivery), DUO20 (Phone Call Delivery), DUO21 (Phone Call Delivery), DUO22 (Phone Call Delivery), DUO23 (Phone Call Delivery), DUO24 (Phone Call Delivery), DUO25 (Phone Call Delivery), DUO26 (Phone Call Delivery), DUO27 (Phone Call Delivery), DUO28 (Phone Call Delivery), DUO29 (Phone Call Delivery), DUO30 (Phone Call Delivery), DUO31 (Phone Call Delivery), DUO32 (Phone Call Delivery), DUO33 (Phone Call Delivery), DUO34 (Phone Call Delivery), DUO36 (Phone Call Delivery), DUO37 (Phone Call Delivery), DUO38 (Phone Call Delivery), DUO39 (Phone Call Delivery), DUO40 (Phone Call Delivery), DUO41 (Phone Call Delivery), DUO42 (Phone Call Delivery), DUO43 (Phone Call Delivery), DUO44 (Phone Call Delivery), DUO45 (Phone Call Delivery), DUO46 (Phone Call Delivery), DUO48 (Phone Call Delivery), DUO9 (Phone Call Delivery), DUO49 (Phone Call Delivery), DUO50 (Phone Call Delivery), DUO51 (Phone Call Delivery), DUO52 (Phone Call Delivery), DUO53 (Phone Call Delivery), DUO54 (Phone Call Delivery), DUO55 (Phone Call Delivery), DUO56 (Phone Call Delivery), DUO57 (Phone Call Delivery), DUO58 (Phone Call Delivery), DUO59 (Phone Call Delivery), DUO60 (Phone Call Delivery), DUO61 (Phone Call Delivery), DUO62 (Phone Call Delivery), DUO63 (Phone Call Delivery), DUO64 (Phone Call Delivery), DUO65 (Phone Call Delivery), DUO66 (Phone Call Delivery), DUO67 (Phone Call Delivery), DUO68 (Phone Call Delivery), DUO69 (Phone Call Delivery), DUO70 (Phone Call Delivery), DUO71 (Phone Call Delivery), DUO72 (Phone Call Delivery), DUO73 (Phone Call Delivery), DUO74 (Phone Call Delivery), DUO75 (Phone Call Delivery), DUO76 (Phone Call Delivery), DUO77 (Phone Call Delivery), DUO78 (Phone Call Delivery), DUO79 (Phone Call Delivery), DUO80 (Phone Call Delivery), DUO81 (Phone Call Delivery), and DUO35 (Phone Call Delivery).